Terms and Conditions of Use

These Terms and Conditions of Use apply to the website GatoSports (www.gatosports.com), operated by Gato-International, Jan van Geunsweg 7, 2031 BD Haarlem, Chamber of Commerce 34297677, email office@gato-international.com.

Our privacy and cookie information is published separately:

• Legal Notice & Privacy Policy
• Cookie Policy

1. Acceptance

By accessing or using this website, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, please do not use the website.

2. Website use

• You must be at least 18 years old or have parental permission to use our services.
• You must not misuse the website for fraudulent, illegal, or harmful activities.
• We may update these Terms at any time. The version published on this page applies.
• We are not responsible for temporary unavailability due to maintenance or technical issues.

3. Orders, payment, shipping and returns

Product orders are subject to our sales process, payment via Mollie (or other methods offered at checkout), and our delivery/returns rules. See our Delivery & Returns Policy for shipping and return details.

4. Intellectual property

All website content—including logos, designs, product images, text, 3D models, and software—is owned by GatoSports / Gato-International or its licensors. Unauthorized use, reproduction, or distribution is prohibited.

5. 3D and AR content

Where offered, 3D models and Augmented Reality experiences are provided to help visualize products and may not show every detail of the physical product. AR uses your device camera only when you choose to start it. See the Privacy Policy for related technical details.

6. Liability

• We are not liable for indirect, incidental, or consequential damages arising from use of the website or services, to the extent permitted by law.
• We do not guarantee that the website will be error-free or uninterrupted.
• We are not responsible for delays caused by third-party shipping providers or force majeure events.

7. Governing law

These Terms are governed by the laws of the Netherlands. Disputes shall be submitted to the Dutch courts.

Effective as of 16/07/2026.

GatoSports Delivery & Returns Policy

Shipping Information

At GatoSports, we ensure a fast and reliable shipping experience for our customers. We partner with GLS to deliver your orders securely and on time.

Shipping Times & Costs

• Orders are processed within 1-2 business days after payment confirmation.
• Delivery times vary based on your location but typically range between 2-5 business days within the EU.
• Shipping costs are calculated at checkout and depend on the destination and package size.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package through GLS.

Returns & Refunds

We want you to be completely satisfied with your purchase! If you're not happy with your order, you may return it within 30 days of shipment for a refund or exchange.

Return Conditions

• Items must be unused, in original packaging, and with all tags attached.
• Returns should be initiated by contacting our customer support at office@gato-international.com
• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

Refund Process

• Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method used at checkout.

Contact Us

For any questions regarding your order, shipping, or returns, please reach out to our customer support team at office@gato-international.com.