GatoSports Delivery & Returns Policy
Shipping Information
At GatoSports, we ensure a fast and reliable shipping experience for our customers. We partner with GLS to deliver your orders securely and on time.
Shipping Times & Costs
- Orders are processed within 1-2 business days after payment confirmation.
- Delivery times vary based on your location but typically range between 2-5 business days within the EU.
- Shipping costs are calculated at checkout and depend on the destination and package size.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email, allowing you to track your package through GLS.
Returns & Refunds
We want you to be completely satisfied with your purchase! If you're not happy with your order, you may return it within 30 days of shipment for a refund or exchange.
Return Conditions
- Items must be unused, in original packaging, and with all tags attached.
- Returns should be initiated by contacting our customer support at office@gato-international.com
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Refund Process
- Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
- Refunds will be issued to the original payment method used at checkout.
Contact Us
For any questions regarding your order, shipping, or returns, please reach out to our customer support team at office@gato-international.com.