Gato AI Notice and Safety

This page describes Gato AI on the website GatoSports (www.gatosports.com). GatoSports is operated by Gato-International, Jan van Geunsweg 7, 2031 BD Haarlem, Chamber of Commerce 34297677.

This notice supplements our existing pages. Those pages still apply:

1. What Gato AI is

Gato AI is the product helper in the GatoSports search bar (the “Ask Gato AI” / “Vraag Gato AI” button). You type a question about running products or about information that is already on our website. Gato AI looks in our catalogue or in our own CMS pages and shows an answer with GatoSports products or policy text.

Gato AI is not a human staff member. Gato AI does not place an order for you and does not take payment. Ordering and payment use the normal shop checkout, with payment via Mollie (or the methods shown at checkout), as described in the Terms and conditions of use.

2. What Gato AI is not

  • Gato AI is not the chat at the bottom right of the site. That chat is Tidio. Our FAQ refers to that chat as a shopping assistant in the bottom-right corner. Tidio is covered by Tidio’s terms and by our Privacy Policy and Cookie Policy.
  • Gato AI is not medical advice. The catalogue includes items such as braces, sleeves and insoles. If Gato AI shows those products, that is a catalogue match, not a diagnosis or treatment advice.
  • Gato AI does not replace the Terms and conditions of use, the Privacy Policy, the Cookie Policy, the Delivery & Returns policy, or the FAQ.

3. How Gato AI works

Your browser talks only to gatosports.com. The question is handled by our webshop. The shop looks up products in the live GatoSports catalogue (name, price, stock, variants). The language models are not allowed to invent products, SKUs, prices, colours or stock. Product cards you see come from our catalogue.

Questions about returns, shipping, payment, privacy, cookies, account or company details are answered from our own website pages (CMS). Answers must not contain invented links or portals. If the model does not return a safe answer, the shop uses fixed text taken from those same pages.

To understand the sentence and write the customer-facing text, the text of your question is processed through Google Gemini. That processing is required for Gato AI to reply. Gato-International does not sell your data, in line with the Privacy Policy.

4. Training

Gato-International does not train Gato AI on your questions and answers. There is no training process that uses visitor conversations to improve a GatoSports model. Each question is processed to produce an answer for that question, not to train Gato AI.

5. We do not store chats

Gato AI does not store the conversation as chat history. Questions and answers are not saved in a chat log in our webshop database.

There is a short technical session so a follow-up question (size, colour, exclusions) can use what you just asked. That session is a temporary file on the server and is no longer valid after 24 hours. To recognise the session, the shop sets a technical cookie. The cookie is HttpOnly, SameSite Lax, and Secure when the shop uses SSL. The cookie itself may last up to 30 days; without a valid session file, Gato AI starts without earlier filters.

To limit abuse, the shop counts how many Gato AI requests come from the same network address in a short time. That is technical processing of the kind already described in the Privacy Policy under technical data (IP address).

6. Safety measures we have in place

  • Shop only. The browser has no direct access to the language model or to internal catalogue JSON. Only gatosports.com accepts the question.
  • Request check. Each Gato AI request must include a valid token from the page. Requests without that token are refused.
  • Length limit. A question may be at most 400 characters and must be at least 2 characters.
  • Rate limit. There is a maximum number of Gato AI questions per minute from the same network address (default 8, via shop configuration). Above that, the request is refused.
  • Catalogue as source. Products, prices and stock come from PrestaShop, not from free text written by the model.
  • Policy from CMS. Returns, shipping and privacy answers come from our own pages. Invented URLs are removed from the answer.
  • PHP fallback. If the model returns nothing usable, the shop answers with fixed text from those same pages or from the catalogue.
  • HTTPS. The shop uses SSL. The Privacy Policy states SSL encryption, secure databases and access controls for personal data.
  • Can be switched off. Gato AI can be disabled in shop configuration. Then this helper does not answer.

7. Data and your rights

The Privacy Policy still applies: GatoSports / Gato-International respects GDPR. We do not sell your data. Sharing with third parties happens where needed for the service (here: processing the question text through Google Gemini to produce an answer), in addition to what the Privacy Policy already states for payment, shipping and legal compliance.

GDPR rights (access, rectification, erasure, restriction, portability, objection) are exercised as stated on the Legal Notice page, via office@gato-international.com.

For questions specifically about Gato AI, use the address in section 10.

8. Using Gato AI

The Terms and conditions of use also apply to Gato AI:

  • You must be at least 18 years old or have parental permission.
  • You must not misuse the website — including Gato AI — for fraudulent, illegal or harmful activities.
  • We are not responsible for temporary unavailability due to maintenance or technical problems.
  • We may update this notice. The version published on this page applies.

9. Liability

Gato AI can miss a product or summarise a policy incompletely. Check price, stock, size and conditions on the product page and on the CMS pages above before you order.

  • We are not liable for indirect, incidental or consequential damage arising from use of the website or services, to the extent permitted by law.
  • We do not guarantee that the website or Gato AI will be error-free or continuously available.

Governing law: the laws of the Netherlands, as in the Terms and conditions of use.

10. Questions about Gato AI

For questions about Gato AI, this notice or the safety measures:

Email: it@gatosports.com
Phone: +31 (0)23 57 62 891

Gato-International, Jan van Geunsweg 7, 2031 BD Haarlem.

Our team is available Monday to Friday from 9:00 to 17:00, as stated in the FAQ. General customer service also remains available via office@gato-international.com and the contact form, as stated on the website.

Effective from 22/09/2026.